Refund policy
Luxy Customs products are handmade and custom-prepared. Because of the personalized and hygienic nature of our items, we generally do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the issue so we can assist you promptly.
Once approved, we will provide a replacement or refund to the original payment method. Refunds are processed within 5–10 business days after approval.
Non-Returnable Items
The following items are non-returnable:
Custom or personalized products
Opened glitter or craft materials
Items showing signs of use
Clearance or final sale items
Order Issues
We do not offer refunds for buyer’s remorse, incorrect addresses entered at checkout, or normal wear and tear.
Luxy Customs is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information entered at checkout.
Returns sent without prior authorization may not be accepted.
Contact Information
Luxy Customs
3919 Providence Rd S, Suite B, PMB 145
Waxhaw, NC 28173
United States
Email: support@luxycustoms.com
Phone: 980-999-1469