Shipping policy
Thank you for shopping with Luxy Customs. Please review our shipping information before placing your order.
Order Processing Time
All items are handmade and processed in the order received.
Typical processing times:
• Glitter & Craft Supplies: 1–3 business days
• Cups / Tumblers: 3–7 business days
• Custom or high-volume orders: May require additional processing time
Processing time does not include shipping transit time, weekends, or holidays.
Shipping Methods
Orders are shipped using USPS, UPS, or other available carriers.
Once your order ships, a tracking number will be sent via email or SMS confirmation.
Shipping Transit Time
Estimated delivery time within the United States is typically 3–7 business days after shipment, depending on carrier operations and destination.
Delivery dates are estimates and are not guaranteed.
Shipping Delays
Carrier delays may occasionally occur due to weather, holidays, or operational issues outside of our control.
If your tracking shows delays or delivery issues, please contact the shipping carrier directly using your tracking number for the fastest assistance. Luxy Customs will gladly assist when possible.
Incorrect or Incomplete Addresses
Customers are responsible for entering the correct shipping address at checkout.
Luxy Customs is not responsible for orders shipped to:
• Incorrect addresses
• Incomplete addresses
• Outdated addresses provided at checkout
If you notice an address error, contact us immediately. Address changes cannot be guaranteed once processing has begun.
Shipping Rates
Shipping rates are automatically calculated at checkout based on:
• Package weight
• Shipping destination
• Carrier pricing
Shipping fees are determined by the carrier and are not controlled by Luxy Customs.
Combined Shipping (Live Sales)
For TikTok Live or social media live orders:
Orders may be combined when possible
Additional shipping charges may apply based on total weight
Please check out using the same customer name to help ensure combined packing
Damaged or Missing Items
If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery
• Include clear photos and your order number
We will review the claim and determine eligibility for a replacement or resolution.
Damage caused by misuse or normal wear is not covered.
Tracking Information
Tracking updates may take 24–48 hours to appear after shipment.
Packages may temporarily display “Pre-Transit” until scanned by the carrier.
Contact Information
Luxy Customs
3919 Providence Rd S, Suite B, PMB 145
Waxhaw, NC 28173
United States
Email: support@luxycustoms.com